Orders and Shipping Policy

Ordering Products

In the United States you can purchase from just about any foodservice equipment dealer, restaurant supply store, or service center.  If you prefer, you can order direct from Sunkist by using our shopping cart system, calling our toll free number (800) 383-7141 or faxing your order to (909) 822-2125.  If you have any questions please give us a call or email Lynn Setlich – lsetlich@Sunkistgrowers.com.

Placing Online Shopping Cart Orders:

Orders can be placed 24 hours a day, 7 days a week. Online ordering is easy and convenient. Simply click the “Add to Cart? button on the product page for the item you wish to purchase and follow the instructions.

Placing Phone Orders:

If you would rather not order online, or if you would like to discuss your order with a sales representative, please call us toll free at (800) 383-7141 Monday through Friday between 6:30 a.m. and 4:15 p.m. PST.

For Export or Canadian Orders:

If you want to buy our products in Canada or for the export market, please contact our sales representatives as listed below:

Canadian Representative
Chesher Equipment
6599 Kitimat Rd, Unit 2
Mississauga, ON LN 4J4
Canada
Toll Free: (800) 668-8765
Phone: (905) 363-0309
Fax: (905) 363-0426
Email: sales@chesher.com 

Export Representative
H. D. Sheldon & Company, Inc.
143 W 29th St 12th Floor
New York, NY 10003
Phone: (212) 924-6920
Fax: (212) 627-1759
Email: sales@hdsheldon.com

Additional Product Information

If you need additional information about a product that is not displayed on the website or you don’t understand how to use our shopping cart system, please call us during our normal business hours toll-free at (800) 383-7141 or email Lynn Setlich – lsetlich@Sunkistgrowers.com.

Payment

All items will be sold at the list price shown on our website.  For online orders, all taxes and shipping and handling fees will be displayed in the order summary.  Orders paid for by credit card will be shipped after the credit card transaction has been approved (usually the same day).

Payment Options

Sunkist Research & Technical Services accepts Visa, MasterCard, and COD orders.  If COD is used, UPS charges an additional $9.00 COD fee.  If delivery is to a residential zone, UPS charges an additional $1.85.  These fees will be added to your order under Shipping & Handling, if applicable.  UPS charges are subject to change without notice.  UPS does not accept cash.  Please have a check or money order made out to Sunkist Growers, Inc. ready for the UPS driver when your package is delivered.

Shipping Options

Sunkist Research & Technical Services primarily uses United Parcel Service (UPS) for shipping. If you place your order using our shopping cart the only shipping option you have is UPS ground.  If you would like to use a different carrier or you need a faster service, e.g. next day air, second day air, etc., please contact us at (800) 383-7141 for other available options.

Taxes

Applicable sales tax will be charged in the following states:

Arizona, California, Florida, Hawaii, Illinois, Massachusetts, New Jersey, North Carolina, Pennsylvania, Texas, Washington.  If you have a tax exempt certificate, please call us so we can set up your account as tax exempt before you place an order using our shopping cart.

Freight Tax
An additional freight tax will be added to orders shipping to the following states: Hawaii, North Carolina, Pennsylvania, Texas and Washington state. The freight tax will be calculated by multiplying the state tax rate by the shipping cost (tax rate X shipping cost = freight tax).

When Will My Order Be Shipped?

Orders received Monday through Friday by 10:00 a.m. PST are usually shipped the same day if the items needed are in stock and shipped by UPS.

Order Status/My Account

We use the UPS Quantum View Notify system so you are automatically advised via email when your order has shipped and what the tracking number is.  For any other questions about your order, if you are a registered user please log in and click on View Orders.  If you still have questions, please call (800) 383-7141 or email lsetlich@Sunkistgrowers.com.

Returns/Exchanges:

Items are shipped Freight on Board (FOB) Fontana, California. Once the order has been picked up by the carrier, the title for the items on the order is passed to you.  If items are damaged in shipping, please contact the carrier right away.  If there is a defect with the merchandise you receive, please notify us within 10 business days of receiving your order. We will send you further information for processing a return or having an item repaired at an authorized independent service center, if that is necessary.  Do not return an item without a Return Authorization number.  Items that are returned without a Return Authorization number will be refused or shipped back to you at your expense.    If a defective item is returned it must be shipped in the original packaging.  If equipment is damaged in shipment due to poor packaging, you will be charged for the repair.  We will replace items only if they are proved to be defective in material or workmanship.

If you order the wrong item by mistake you can return it to us provided the item has not been used.  However, a 20% restocking charge will be deducted from your refund.  A Return Authorization number must be obtained before returning any item.  We cannot accept used items back into our warehouse.

By purchasing from Sunkist Research & Technical Services you are agreeing to all our Terms and Conditions. Any changes to the terms and conditions will be addressed on this page and all terms are subject to change.